Accessibility Policy

ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICES

Rehab Results Inc is committed to excellence in serving all clients and strives to provide equal treatment and equitable access to its services, in a manner that respects the dignity and independence of all clients including those with disabilities.

This notice gives guidance to the delivery of services to people with disabilities in compliances to requirements of provincial legislation. (Accessibility Standards for Customer Service, O. Reg. 429/07 established under the Accessibility for Ontarians Act, 2005, S.O. 2005, c.11.)

Assistive Devices

Rehab Results Inc will ensure that their staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing their services.

Communication

Rehab Results Inc will communicate with people with disabilities in a manner that both takes into account and respects their disabilities.

Service Animals

Rehab Results Inc welcomes people with disabilities and their service animals. Service animals are permitted on all parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be permitted to have that individual accompany them on our premises and will have access to that individual during the duration of their visit.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Rehab Results Inc will notify customers promptly. This clearly posted notice will include information concerning the reason for the disruption, its anticipated length of time and a description of alternate facilities or services, if available.

44 St. Joseph St. Suite 1902, Toronto, Ontario M4Y 2W4 tel: 416.323.6861; 1.888.323.6861      fax: 416.323.1295

admin@rehabresults.com; www.rehabresults.com

This notice will be placed at the entrance to Rehab Results Inc office. Whenever possible, our staff will also notify people in advance of their scheduled visits to our office.

Training for Staff

Rehab Results Inc will provide training to all employees, volunteers and others who deal with the public or third parties on their behalf.

Individuals in the following positions will be trained:

  • Office administration staff
  • Independent Contractors

This training will be provided to staff upon hiring.

Third party contractors who deliver goods and services on behalf of Rehab Results Inc are also required to ensure that they meet the requirements of the Accessibility Standards for Customer Service, O. Reg. 429/07, as provided.

Training will include an overview of the Accessibility for Ontarians with Disabilities Act, 2005,

S.O. 2005, c. 11 and the requirements of the Accessibility Standards for Customer Service, O. Reg. 429/07.

Feedback Process

Customers who wish to provide feedback on the way in which Rehab Results Inc provides goods and services to people with disabilities can do so in person, by telephone, by written correspondence or by electronic means.

All feedback should be directed to admin@rehabresults.com.

Customers can expect to hear back within five business days. Complaints will be addressed according to Rehab Results Inc’s regular complaint management procedures.

Modifications to this or other Policies

Any policy of Rehab Results Inc that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.